Virtual Vines offers DTC Sales training opportunities for wineries focused on developing professional sales and marketing acumen within their DTC hospitality program. Hosted on line or on site, for an individual or within a group forum; our curriculum is flexible and can be customized to maximize your training needs.
FAST & FLEXIBLE! DTC Sales WebTracks Tracks are 45-90 minute live, interactive web based seminars which are streamlined to cover specific areas of interest and job function for DTC winery hospitality and sales personnel or business owners. The convenient on line forum offers a flexible venue for busy professionals to learn DTC Best practices, trends, or tips and techniques remotely from anywhere on any device.
NEW! DTC WebTracks Self-Paced Training Modules--Build a custom sales training road map to cater to unique job requirements, skill sets and personal career interests. Each training module runs 30- 45 minutes and covers specific topics within particular segment of a winery’s sales and marketing program. Modules can be hosted as a full segment or be mixed and matched to create a customized program and schedule just for you.
Check out our modules and pricing here: DTC WebTrack Module Based Training
Contact us to customize and schedule your program. For orders of three or more modules, Virtual Vines will create a customized Best Practices Workbook to accompany your training selections.
Be The Host with the Most- Relationship Selling
In tasting room performance surveys, connecting with the host is proven to have the highest impact on the overall guest experience and produces consistently higher wine sales. This 30 minute live webinar will cover key relationship selling methodologies commonly taught and used in the commercial space to develop professional sales acumen. This interactive session will demonstrate how to build these techniques into the DTC selling model and offer winery/ hospitality staff tips on how to better qualify guests, build confidence to close more sales and build longer term customer relationships.
Registration includes a DTC best practices workbook to help implement learnings within your own skills development program.
To Whom it Will Concern- Connecting Through Email Marketing
The total number of email accounts exceeded 4.3B in 2016. Email marketing has surpassed any other form of digital marketing with an average sales conversion rate of 66% compared to social medial, direct mail or advertising. The average person receives 80-120 emails a day… How do you stay relevant?
This live session runs 30-45 minutes including content and Q&A. Registration includes a DTC best practices workbook to help implement learnings within your own digital marketing program.
To Have and To Hold- Romancing Your Wine Club Program
Loyal, committed customers drive 67% more sales than new customers. While many wineries invest the most time, staff and marketing dollars into attracting new customers, oftentimes, the reliable, loyal buyers don’t always get the attention they deserve. This session will focus on the difference between customer retention and customer loyalty and offer up some creative ideas to kick things up a notch to add some spark into your wine club program. Using personalization, segmentation and simple 80/20 marketing logic, this 60 minute session will provide some thought provoking ideas which will help drive longevity and keep your customer romance alive.
Registration includes a DTC best practices workbook to help implement learnings within your own DTC program.
Make it Personal- Mastering the Digital Customer Experience
90% of DTC winery sales originate in the tasting room, however, many customers never return for an on site visit after their initial guest experience. As a result, most customer relationships are nurtured through digital contact: email, social media and website e-commerce.
This 60 minute live webinar will cover key facets of building an effective digital marketing plan to help wineries attract, retain and stay connected with customers leveraging personalization techniques. This interactive session will outline key facets of building a cohesive digital strategy through customer segmentation and content designed to increase traffic, email open rates and club conversions to galvanize stronger customer connections to build a loyal client following.
Registration includes a DTC best practices workbook to help implement learnings within your own digital marketing program.
The 80/20 Rule- Building A High Touch DTC Client Strategy
The 80/20 principle applies to most business relationships… that is 80% of return is determined by 20% of customers. Today wineries need to focus on building marketing strategies which offer unique experiences to appeal to their preferred buyers by building closer relationships, offering memorable experiences and inspiration. This 60 minute web training session will provide best practices on how to use white glove marketing techniques to cater to the top 20% through intelligent data gathering, personalization and segmentation designed to intrigue, capture and convert high end buyers. From the tasting room guest experience, digital communication or annuity programs design, implementing best practices to incorporate the 80/20 principle into your DtC program will dramatically increase sales and grow brand loyalty.
Registration includes a DTC best practices workbook to help implement learnings within your own DTC sales program.
Talent & The Tasting Room- Building a High Performance Sales Culture
Over 85% of DTC Winery sales originate in tasting room. Hiring, training and motivating for a performance driven culture has become paramount to meet market demands and an ongoing challenge as wineries require more in depth skills and commitments from their hospitality staff. This live webinar will share best practices and creative ideas on how to attract and motivate top talent to increase sales performance and promote employee commitments and longevity. The session will offer 60 minutes of content followed by an interactive Q&A session.
Registration includes a DTC best practices workbook and a sample hiring checklist to leverage as a guide to implement critical success strategies within your own personnel program.
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